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Legal notice

TV-Turm Alexanderplatz Gastronomiegesellschaft mbH
Panoramastraße 1A
D-10178 Berlin

Managing Directors authorised to represent the company: Christina Aue, Jean Paul Ferroud

Telephone number +49 (0)30 24 75 75 0
Fax number +49 (0)30 24 75 75 57

Court of registration: Berlin-Charlottenburg District Court
Registration number: HRB 41197
VAT ID number: DE 137 1832 12


Competent supervisory authority: Berlin-Mitte Trade Office, Karl-Marx-Allee 31, 10178 Berlin, Germany


Person responsible for content in accordance with Article 55 (2) of the German Broadcasting Treaty [Rundfunkstaatsvertrag]: Christina Aue
(address as above)

Press contact
Contact person: Dietmar Jeserich
phone: 0177 / 777 88 12

This legal notice applies to this website and to our social media profiles at and

Data protection

Data Protection Declaration

Download as PDF

In this data protection declaration we inform you regarding the processing of personal data when using our website.

Personal data is information relating to an identified or identifiable person. This includes primarily information that enable conclusions to be drawn with regard to your identity, such as your name, your telephone number, your address or email address, for example. Statistical data that we collect when you visit our website, for example, and that cannot be linked directly to your person, does not fall under the term personal data.

You can print or save this data protection declaration using the standard function of your browser.

1. Contact partner

The contact partner and so-called person responsible for the processing of your personal data when visiting this website, as defined in the EU General Data Protection Regulation (GDPR) is TV-Turm Alexanderplatz Gastronomiegesellschaft mbH, Panoramastraße 1A, 10178 Berlin, Telephone number: 030 / 24 75 75 0, Email:

Should you have any questions relating to data protection in conjunction with the use of our website, you can contact our Data Protection Officer at any time. He can be contacted at the above postal address and at the aforementioned email address (Subject: "FAO Data Protection Officer“).

2. Data processing on our website

2.1 Calling up our website / access data

With each use of our website, we collect the access data that your browser automatically transmits in order to enable you to visit the website. In particular, the access data includes:

  • The IP address of the requesting device;
  • Date and time of the request;
  • Address of the called up website and the requesting website;
  • Details regarding the browser and operating system used;
  • Online identifiers (e.g. device identifiers, session IDs).


The processing of this access data is required in order to make visiting the website possible and to guarantee the permanent functionality and security of our systems. The access data is stored for the purposes described above, and occasionally in internal log files in order to compile statistical information regarding the use of our website, to further develop our website in relation to the usage habits of our visitors (e.g. if the proportion of the use of mobile devices to call up the pages increases) and for the general administrative management of our website. The legal basis is Art. 6(1) (1) (b) GDPR.

The information stored in the log files does not provide any direct indication of your identity, and in particular, we only store IP addresses in truncated and anonymised form. The log files are stored for 30 days and are then archived following anonymisation.

2.2 Making contact

There are various ways to get into contact with us. In this context, we only process data you communicate to us when establishing contact for the purpose of communication with you. The legal basis for this is Art. 6(1) (b) GDPR. The data we collect is automatically deleted once the processing of your request is complete, unless we still require your request for the fulfilment of contractual or statutory obligations (cf. "Storage period" section).

2.2.1 Userlike Live-Chat-Widget

Our website uses a live chat widget of Userlike UG, Probsteigasse 44-46, 50670 Cologne, Germany ("Userlike") to improve communication with visitors. Userlike is a real-time contact form through which you can contact us directly via your browser and ask questions about us, our website or our products and services. In this context, we process data that you enter in the live chat widget, depending on how you are talking, just to communicate with you. The legal basis of this data processing is Art. 6 para. 1 lit. b DSGVO.

When using the live chat widget, your access data (including the date and time of the call, browser type / version, IP address, operating system used, URL of the previously visited website, amount of data sent, first name, name, e-mail address, etc.). E-mail address) are pseudonymised by Userlike. Performed chats are logged and stored for constant quality control and to save you extensive explanations on the history of your request. Userlike also uses cookies and similar technologies. The data pseudonymised by Userlike is not used to identify you personally, and is not merged with personally identifiable information about you.

If you do not want this data processing, please contact us via our other contact options. You can prevent the installation of cookies by setting your browser software accordingly. However, please note that in this case you will not be able to use the live chat widget. Further information can be found in the privacy policy of Userlike.

2.3 Orders

During an order process, we collect the mandatory information required for the execution of the contract:

  • First name and surname;
  • Telephone number and email address;
  • Invoice address;
  • Payment information, payment data.

Without this data the execution of the contract is not possible. The legal basis for the data processing is Art. 6(1) (1) (b) GDPR.

2.4 Payment options, payment service providers

For orders in our online shop we offer the standard payment methods commonly accepted online (e.g. credit card, giropay). Here we work with various online service providers, from who we receive your payment details or to whom we transmit them. Without these payment details and payment service providers, the processing of payment and execution of the contract are not possible. The legal basis for this data processing is Art. 6(1) (1) (b) GDPR.

Our main payment service providers are

  • for payments using giropay: giropay GmbH, An der Welle 4, 60322 Frankfurt am Main (;
  • for payments using credit card:[…..]

In the online shop:

This website is operated by BS PAYONE GmbH, which has its head office in Frankfurt am Main. BS PAYONE is a subsidiary of Deutscher Sparkassenverlag GmbH, Stuttgart.



Lyoner Straße 9

D-60528 Frankfurt/Main

In collaboration with:

SIX Payment Services AG

Hardturmstrasse 201

8005 Zurich


At points of sale and vending machines:

afc Rechenzentrum GmbH

Bültbek 27-29

22962 Siek


2.5 Direct mail

As soon as you conclude a contract with us we are authorised to send you direct mail in which we request your feedback regarding your order, for example. The legal basis for this data processing is Art. 6(1) (f) GDPR.

In order to send our direct mail we work with service providers to whom we transmit your email address, along with other data, in order that they can send the direct mail to you. The legal basis for this data processing is Art. 6(1) (1) (f) GDPR.

You can unsubscribe from our direct mail at any time or object to receiving it. A corresponding unsubscribe link can be found in every piece of direct mail. Notification submitted to the contact details stated above or in the newsletter (e.g. by email or letter) is of course also sufficient in this regard.

We use commercially available technologies in our direct mail, with which interactions with the newsletters can be measured (e.g. opening of the email, clicked links). We use this data in pseudonymous form for general statistical evaluations and for the optimisation and further development of our content and customer communication. This takes place with the help of small graphics, which are embedded within the newsletter (so-called pixels). The data is only collected in pseudonymised form and is not associated with your other personal data. The legal basis for this is our aforementioned legitimate interest in accordance with Art. 6(1) (1) (f) GDPR. We want to share content via our newsletter that is as relevant as possible to our customers, and to better understand what the readers are actually interested in. If you do not want us to analyse your usage behaviour, you can unsubscribe from the newsletter or set your email program to disable graphics by default.

2.6 Surveys and prize draws

When you take part in our surveys we use your data for market research and opinion polling. As a rule, we evaluate the data in anonymised form, for internal purposes. If, by way of exception, surveys are not evaluated anonymously, the data will only be collected with your consent. In the case of anonymous surveys, the GDPR is not applicable and in case of personal evaluations by way of exception, the legal basis is your aforementioned consent in accordance with Art. 6(1) (1) (a) GDPR.

Within the context of prize draws, we use your data for the purposes of the performance of the draw and for the notification of the winner. If required, detailed information can be found in the conditions of participation for the respective competition. The legal basis for the data processing is the prize draw contract in accordance with Art. 6(1) (1) (b) GDPR.

2.7 Events, photos and videos

When you register for our events, we process the information you provide in the input fields so that you can participate in the event. The legal basis for this data processing is Art. 6 (1) (b) EU-GDPR.

It may happen that we make video and photo recordings of the event and use them for advertising purposes (e.g. on our websites or social media sites). Please inform us at any time if you do not wish to be photographed or filmed. The legal basis for this data processing is Art. 6 (1) (a) GDPR, insofar as the processing is based on your consent, Art. 6 (1) (b) GDPR, insofar as the processing is necessary for the execution of the contract or the exercise of rights, as well as Art. 6 (1) (f) GDPR to protect our legitimate interests to create and use the photos and videos.

2.8 Applications

You can apply for vacant jobs with us at any time. The purpose of the data collection is the selection of applicants for the potential establishment of an employment relationship. To this end, please note the supplementary applicant information below, regarding data processing during the application process.

2.9  Use of our own cookies

Part of our service requires that we use so-called cookies. A cookie is a small text file that is saved on your device by the browser. Cookies are not used to run programs or to load viruses onto your computer. The main purpose of our own cookies is rather to provide a website that is specifically tailored to you and to make the use of our services as time-efficient as possible.

The majority of browsers are configured by default to accept cookies. However, you can adjust your browser settings as such that cookies are rejected or are only stored subject to your prior consent. If you reject cookies, it maybe that not all of our web pages function flawlessly.

We hereby want to enable the more convenient and tailored use of our website. These services are based on our aforementioned legitimate interests, and the legal basis is Art. 6(1) (1) (f) GDPR.

We also use cookies and comparable technologies (e.g. web beacons) from partners for analysis and marketing purposes. This is described in closer detail in the following sections.

2.10 Use of cookies and comparable technologies for analysis purposes

In order to improve our website, we use cookies and comparable technologies (e.g. web beacons) for the statistical recording and analysis of general usage behaviour, using access data. We also use analysis services to evaluate the use of our various marketing channels.

The legal basis for the data processing described in the next section is Art. 6(1) (1) (f) GDPR, based on our legitimate interest in the needs-based design and continuous optimisation of our website.

In the following list of technologies used by us, you will also find corresponding information regarding you options by which to object to our methods of analysis, using so-called opt-out cookies. Please note that after deleting all cookies in your browser or when later using a different browser and/or profile, an opt-out cookie must set again.

2.10.1 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland („Google“). Google Analytics uses cookies and similar technologies to allow us to analyse and improve our website based on your user behaviour. The data collected in this context can be transmitted by Google to a server in the USA and stored there. In the event that personal data is transmitted to the USA, Google has signed up for the EU-US Privacy Shield. However, your IP address will be truncated prior to the analysis of the usage statistics, so that no indication as to your identity is provided. To this end, Google Analytics has been supplemented with the "anonymizeIP" code on our website, in order to guarantee the anonymised recording of IP addresses.
Google will process the information acquired through the cookies to evaluate your use of the website, to compile reports on the website activities on behalf of the website operators and to provide other services associated with the use of the website and of the Internet.
As shown above, you can configure your browser as such that it ,rejects cookies, or you can prevent the recording of data generated by cookies and relating to your use of this website (incl. your IP address), as well as the processing of this data by Google, by downloading and installing a browser add-on made available by Google. As an alternative to the browser add-on, or if you are accessing our website from a mobile end device, please use the button “Disable Google Analytics” displayed below. This prevents the future recording of data by Google Analytics within this website (the opt-out only works in the browser and only for this domain). If you delete your cookies in this browser, you will have to click on this link again.
More detailed information on this can be found in the Google Privacy Policy.

2.9.2      Use of cookies and comparable technologies for online advertisement

We use cookies and similar technologies, also for advertising purposes. Some of the access data collected during the use of our website is used for interest-related advertising. The analysis and evaluation of this access data allow us to present you with personalised advertising on our website and on the websites of other providers. This means advertising that reflects your actual interests and needs.

The legal basis for the data processing described in the next section is Art. 6 (1) sentence 1 (f) GDPR, based on our legitimate interest in advertising our products and services in personalised form.

In the following section we would like to explain these technologies and the providers used for them in more detail. The data collected may include in particular the IP address of the device, the date and time of access, the identification number of a cookie, the device identification of mobile devices and technical information about the browser and operating system.

However, the data collected is stored exclusively under a pseudonym so that no direct conclusions can be drawn about the persons involved.

In the following descriptions of the technologies used by us, you will also find information on the possibilities you have to object to our analysis and advertising measures by using a so-called opt-out cookie. Alternatively, you can exercise your objection by making appropriate settings on the TrustArc or Your Online Choices websites, which provide objection facilities by many advertisers in bundled form. Both sites make it possible to disable all advertisements at once for the providers listed, using opt-out cookies, or alternatively to make the settings for each provider individually. Please note that an opt-out cookie must be set again after you have deleted all cookies in your browser or subsequently used another browser and/or profile.

2.9.3   Facebook pixels

For marketing purposes, our websites use so-called conversion and retargeting tags ("Facebook pixels") of the social network Facebook, a service of Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA ("Facebook"). We use Facebook pixels to analyse the overall usage of our websites and to track the effectiveness of Facebook advertising ("conversion"). In addition, we use Facebook pixels to play out individualized advertising messages to you based on your interest in our products ("retargeting"). Facebook therefore processes data that the service collects via cookies, web beacons and comparable storage technologies on our websites.

The data collected in this context can be transferred from Facebook to a server in the USA for evaluation and stored there. In the event that personal data is transferred to the USA, Facebook has submitted to the EU-US Privacy Shield.

If you are a member of Facebook and Facebook has allowed it through your account's privacy settings, Facebook may also link the information collected about your visit to us to your member account and use it to target Facebook ads. You can view and change the privacy settings of your Facebook profile at any time. If you are not a Facebook member, you can prevent Facebook from processing your information by activating the Facebook deactivation button on the aforementioned TRUSTe website. You can also prevent data processing by clicking on the following button.

Restriction of liability

The content of this website has been compiled with the utmost care and undergoes continuous upgrading after creation. However, no liability is accepted for the accuracy, completeness and up-to-date nature of the content. Liability for damage or loss resulting directly or indirectly from use of this site is excluded, unless caused intentionally or through negligence.

Liability for external links

The website contains links to external third-party websites. No guarantee can be accepted for the content of these sites, as they lie outside our control. The relevant provider or operator of the websites is responsible for the content of the linked sites. When the link was first established, the linked sites were checked for legal violations. At this time, no violations were apparent. No influence can be exerted on the current and future design of the sites. If a legal violation is determined, these links will be deleted immediately. However, without specific indications of the presence of a legal violation, it is unreasonable to expect ongoing checks on the content.

A web project from GmbH
Agency for design & communication
Boyenstraße 41
10115 Berlin, Germany



Bild 1 - Header © Ariane Lohmar
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